Introduction

At Access Board, we are committed to ensuring your satisfaction with our photography services and products. This Refund Policy outlines our guidelines for refunds and cancellations. By purchasing any of our services or products, you agree to the terms of this policy.

We encourage you to read this policy carefully before making a purchase. If you have any questions or concerns, please contact us using the information provided at the end of this document.

Photography Services Refund Policy

Deposits and Booking Fees

To secure your photography session or event date, we require a non-refundable deposit or booking fee. This deposit serves to reserve your date in our calendar and covers initial preparation work.

• Deposits are non-refundable, as they compensate us for time reserved and preparation work
• Deposits are transferable to a new date within 6 months of the original booking date, subject to our availability
• Date transfers must be requested at least 14 days before the originally scheduled session for standard sessions, or 30 days for weddings and large events

Cancellations by Client

If you need to cancel a confirmed photography session or event:

• More than 30 days before the session/event: You will receive a refund of any amounts paid beyond the non-refundable deposit
• 15-30 days before the session/event: You will receive a 50% refund of any amounts paid beyond the non-refundable deposit
• Less than 15 days before the session/event: No refund will be provided
• For weddings and large events: Special cancellation terms are outlined in your contract

Rescheduling

We understand that circumstances may require rescheduling your session:

• One complimentary reschedule is permitted with at least 7 days' notice for standard sessions
• For weddings and large events, rescheduling terms are outlined in your contract
• Additional rescheduling or rescheduling with less notice may incur a fee of £50
• All rescheduling is subject to our availability

Weather-Related Cancellations for Outdoor Sessions

For outdoor photography sessions affected by adverse weather conditions:

• If we determine that weather conditions are unsuitable for quality photography, we will reschedule at no additional cost
• The final decision regarding weather suitability rests with the photographer
• Personal preferences regarding weather conditions (e.g., preferring sunshine over overcast) are not grounds for free rescheduling

Dissatisfaction with Services

Your satisfaction is important to us. If you are dissatisfied with the quality of our services:

• You must notify us in writing within 14 days of receiving your images
• Your concerns must be specific and reasonable
• We reserve the right to address quality concerns through additional editing, reshooting, or partial refund, at our discretion
• Complete refunds are only provided in exceptional circumstances where we have failed to deliver the contracted services

Physical Products Refund Policy

Prints, Albums, and Other Physical Products

For physical photography products such as prints, canvases, and albums:

• Custom-Created Products: All custom-created products (e.g., photo albums, custom frames) are non-refundable once production has begun
• Defective Products: If you receive a product with manufacturing defects, please notify us within 7 days of receipt for replacement
• Damaged in Shipping: Products damaged during shipping will be replaced at no cost if reported within 7 days of receipt with photographic evidence

Standard Print Products

For standard print products (non-custom items):

• Must be returned in original, unused condition within 14 days of receipt
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• Refund will be processed within 14 days of receiving the returned item

Digital Products Refund Policy

Digital Images and Downloads

Due to the nature of digital products:

• Digital downloads, including individual digital images and digital image packages, are non-refundable once the download link has been accessed
• If you experience technical issues with your download, please contact us within 48 hours of purchase

Online Courses and Educational Content

For photography courses, tutorials, and other educational content:

• 14-day money-back guarantee from the date of purchase
• Refund requests must be submitted in writing with explanation of dissatisfaction
• No refund will be provided if more than 30% of the course content has been accessed

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Email your refund request to [email protected]
2. Include your order number, date of purchase, and reason for requesting a refund
3. For physical products, include photos if the issue is related to product quality or damage
4. Wait for our confirmation before returning any physical items

Refund Processing Timeline

Once your refund request is approved:

• Digital product refunds will be processed within 5-7 business days
• Physical product refunds will be processed within 14 business days after we receive the returned item
• Service refunds will be processed within 14 business days

Refund Methods

Refunds will be issued using the original payment method when possible:

• Credit/debit card payments will be refunded to the original card
• Bank transfers will be refunded via bank transfer
• PayPal payments will be refunded to the PayPal account
• If the original payment method is unavailable, we will work with you to find an alternative refund method

Exceptions to the Refund Policy

The following situations are not eligible for refunds:

• Client no-shows for scheduled photography sessions
• Cancellations after services have been fully provided
• Special order or custom items once production has begun
• Digital products after download links have been accessed
• Products or services marked as "non-refundable" at the time of purchase
• Purchases made more than 30 days prior (except where specifically noted otherwise in this policy)

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services or purchase of our products following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Access Board
269 Helen Fall
Amytown NG18 3AZ
United Kingdom
+44 2096 822872
[email protected]